1. Frequently Asked Questions

What is ECAL World?

ECAL World is a new Discovery Hub of popular calendars from the world’s best brands on the ECAL public network. A new destination for audiences to discover the brands, events and content they care about most, and ‘sync’ straight to calendar. See who’s in the Spotlight, see ‘What’s Hot!’ and Trending, and search the Network […]

I have duplicates events in my calendar

If you have inadvertently subscribed to the same schedule twice or multiple schedules which may contain the same events (e.g Home Games Only and Full Season), there are two ways in which you can solve this issue. For Google and Outlook.com users, visit Manage My ECAL and manage your subscriptions in the one place. This […]

Can I download an .ICS file?

No. You can’t download an .ics file from ECAL. When you choose one of the Outlook calendar options or Other Calendars, you’ll be given a link to copy and import into your calendar application. Copy the URL, then use your calendar app’s “import or subscribe from URL” option. Additionally, ECAL does not supply PDF or […]

I want to unsubscribe from the service

You can unsubscribe directly from your device at any time, or via Manage My ECAL. Google and Outlook.com users, please visit Manage My ECAL  to easily remove or add publisher calendars. Alternatively, you can remove subscriptions directly from the calendar application itself. Google Calendar (computer): Under My Calendars, click the three dots of the calendar […]

Event Reminders – can I remove them?

Event Reminders are set by the publisher (i.e.: the Brand, Organisation, or Team etc.). ​ You may be able to adjust these notifications within the entry itself on some calendar types e.g Google Calendar or you may be able to turn all notifications off, again depending on your chosen calendar application. ​ If subscribed to […]

Events are not showing in my calendar

If you are connected to the ECAL service, you will have reached the ‘Success’ screen on the display, and you may also see a ‘Success’ message in your calendar. If the answer is yes to the above, the events will sync to your calendar. If after a short period, the events are still not in […]

Is ECAL compliant with GDPR?

Yes. The platform treats your calendar as a personal, intimate space and has built its architecture around a privacy-first approach. Here is how ECAL ensures compliance and data protection: Global Compliance: In addition to GDPR, ECAL is fully compliant with CCPA and other global privacy laws. Bank-Level Encryption: The service uses high-level encryption to keep […]

Google is asking for access to my calendar

When you sync a schedule via ECAL, Google displays a standard “Broad Scope” warning stating that the app can see, edit, or delete your calendars. While this language sounds confronting, it is actually a preset technical “handshake” required by Google for any service that creates and updates a live calendar. Think of it as a […]

Why does ECAL require my email

Capturing your email address is essential for delivering our sync to calendar service; Email serves as the unique identifier for your ECAL calendar subscription – it’s how we know which events and schedules to sync to your personal calendar and to ensure we provide a smart, dynamic and interactive calendar marketing and communications service. For […]